We aim to deliver your order as smoothly and efficiently as possible. Most of our gowns are tailored upon order, and production typically takes 20-25 days. Some complex and high demand pieces require 40-55 days. We recommend that you read the production timelines listed in the description of each dress.

If your size happens to be available in stock, your order can be dispatched immediately and delivered within 3–7 business days.

Enjoy free shipping on orders above 1700 AED. Once your order ships, tracking details will be provided so you can follow your delivery every step of the way.

At Atelier & Co., all of our pieces are made to order and carefully prepared for each client. Due to the nature of our production process, we do not operate like standard retail stores.

Please review the following policy carefully before placing your order.

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🪩 Made-to-Order Policy

All items are made to order unless stated otherwise.

Once an order is placed and confirmed, production begins shortly after. Because of this:

- Orders cannot be cancelled or refunded once production has started.

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💳 Refund Policy

Refunds will only be issued if:

1. You received the wrong item
2. There is a clear production defect
3. There is a major issue caused by our team

If your request meets these conditions, please contact us within 30 days of receiving your order.

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🔁 Store Credit Policy

In cases where a refund is not applicable, we offer:

👉 Store credit for future use

This includes situations such as:

1. Incorrect size selected by the client
2. Change of mind after placing the order
3. Personal preference (style, fit, etc.)

Store credit:

1. is issued at our discretion
2. may be used on any future order
3. does not expire

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📦 Exchanges

We do not guarantee exchanges due to the made-to-order nature of our pieces.

However, we assist with:

• store credit

• guidance on placing a new order

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📏 Sizing Responsibility

Clients are responsible for selecting the correct size before placing an order.

We strongly recommend:

1. referring to our size chart
2. confirming measurements if unsure

We are not responsible for incorrect sizing selected by the client.

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⏳ Production & Delivery

Production timelines:

• Standard: 20–25 days

• Complex designs: 30–40 days

Delivery time:

• Calculated at checkout depending on location

👉 We do not guarantee exact delivery dates.

Delays may occur due to:

• production workload

• shipping carriers

• external factors beyond our control ( Example : Regional conflicts, Weather conditions, etc. )

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🚫 Cancellations

Orders cannot be cancelled once production has started.

If you need to request a cancellation:

• contact us immediately after placing your order

• approval is not guaranteed

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💬 Refund Processing (Important)

Approved refunds are:

• processed in batches

• subject to processing time depending on volume

We appreciate your patience during this process.

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💫Final Notes

By placing an order with Atelier & Co., you agree to:

• our made-to-order process

• our production timelines

• our refund and store credit policy

We are committed to providing high-quality pieces and a professional experience, and we appreciate your understanding.