Order Acknowledgment Policy And Client Agreement
By placing an order with Atelier & Co., you confirm that you have read and agreed to our production timelines, shipping terms, and refund policy.
- Production timelines vary by design and are clearly stated in each product description before purchase. By ordering, you acknowledge that many of our dresses are made-to-order and require tailoring, embellishment work, or production time.
- By completing your order, you confirm that you reviewed the estimated timeline before checkout and accepted the waiting period associated with your selected piece.
- While we always strive to complete and dispatch orders within the estimated timeframe, occasional delays may occur due to production workload, fabric availability, tailoring processes, quality control, public holidays, customs processing, or unforeseen circumstances beyond our control.
- Once an order has been dispatched, courier timelines are the responsibility of the shipping provider. Atelier & Co. is not liable for delays caused by shipping carriers, customs clearance, failed delivery attempts, weather conditions, or other logistics-related issues.
- Clients are responsible for providing accurate shipping information at checkout. Atelier & Co. is not responsible for delays or delivery issues caused by incorrect addresses, unavailable recipients, or incomplete contact information.
- By placing your order, you confirm that you have carefully reviewed your selected size, dress details, estimated production timeline, and event date suitability before purchasing.
- Due to the nature of made-to-order and specialty occasionwear pieces, refunds, cancellations, or exchanges are not guaranteed once production has begun.
- Full refunds will only be granted in cases involving a major defect or significant order error directly caused by Atelier & Co.
- Depending on the situation, resolutions may include alterations assistance, partial store credit, repair options, or another suitable solution determined by our team.
- Atelier & Co. reserves the right to refuse refund requests that do not align with our policy terms.
By proceeding with your purchase, you acknowledge and accept all terms listed above.